Customer Success Manager – Elevate Customer Journey with Intelligent Data Security

Safetica, a global leader in Intelligent Data Security, protecting companies worldwide against data leaks and internal threats, is looking for Customer Success Managers to join our growing Customer Success Management team. 

We are hiring for positions in: 

• Europe – Brno, Czech Republic. 

• LATAM - Bogotá, Colombia.  

As a Customer Success Manager you’ll ensure smooth onboarding, guide customers through implementation, and maintain high satisfaction with our solution.  

By identifying opportunities for growth, you’ll act as a bridge between customers and our internal teams, including technical support, product management, and sales. On daily basis you will collaborate closely with our CSM team in Colombia/Czech Republic, ensuring seamless global cooperation. 

We have an amazing office in Brno/Bogotá, and we’d love for you to be there! Being present helps you connect and collaborate with your colleagues in person, which is something we value. 

Your responsibilities 

• Build and maintain strong relationships with existing customers. 

• Lead the onboarding process and ensure fast adoption of Safetica solutions. 

• Actively communicate with key customer users and stakeholders (e.g., IT administrators, security managers). 

• Resolve customer issues and work with technical support on more complex incidents. 

• Identify opportunities for service expansion or product upselling. 

• Monitor and measure customer satisfaction, including collecting regular feedback. 

• Prepare reports on customer usage and recommend improvements. 

• Collaborate closely with sales and marketing teams on customer campaigns and case studies. 

What are we looking for? 

• At least 2 years of experience in a similar role (e.g., Customer Success, Account Manager, IT Consultant). 

• Experience with B2B customers, ideally in IT or software. 

• English language proficiency at the C1 level. 

• Native-level proficiency in Czech/Slovak language (for CSM role in Czech Republic).

• Strong communication and presentation skills.  

• Strong organizational and time management skills in dynamic environments. 

Technical skills

• Knowledge of IT security concepts and best practices (e.g., data protection, sensitive data classification, user access management).  

• Experience with CRM tools (e.g., HubSpot, Salesforce). 

• Experience managing Windows workstations and servers. 

• Familiarity with macOS, including basic troubleshooting and system configuration. 

• Ability to interpret technical information and translate it into actionable solutions for end users. 

What can you expect from Safetica:

Czech branch:

• Work/life balance - we have an unlimited vacation, 3 sick days, 2 volunteering days, flexible working hours and shorter workweek (37,5 hours)

• Perk-filled workplace - free snacks, drinks, fruits and vegetables, co-financed massages, relax zone with workout equipment and videogames, a small library, or employee referral program.

• Multisport card co-financed by a company and providing access to various fitness facilities for an affordable 500 CZK per month.

• Honest work environment - we give our employees space to talk directly to our management and ask them tough questions. Our roadmap is transparent. Your feedback is always appreciated and welcomed.

• Friendly company culture - yeah, claiming that we are one big family is a cliché, but we like to experience stuff together, be it football, bike rides, board games, or a simple beer at the pub while eagerly discussing local politics. Our HR loves planning events such as company-wide grill parties or humbler occasions like Easter green beer gathering.

Colombia branch:

• Work/life balance - we have an unlimited vacation, 3 sick days, 2 volunteering days.

• Celebrating Success - team celebrations for a Stellar Quarter Result! 🎉

• Make your birthday extra special - take the day off to celebrate, relax, and enjoy it however you like. It’s your day, and we believe you deserve to spend it your way!

• Flexible work setup -  hybrid mode works for us.  You’ll have the opportunity to meet and connect with your colleagues in person while enjoying flexibility for remote work on other days. 

• Level up your language skills - we offer English classes to help you grow professionally and communicate confidently. 

• A transparent work environment with open communication where all teams work towards common objectives.

Excited about customer journey ? We’d love to hear from you! Send us your CV or LinkedIn profile, and we’ll get back to you quickly to schedule a short call.