Renewal Account Specialist APAC & MEA | Prague | Hybrid

Safetica is a global leader in Intelligent Data Security, delivering powerful, effective solutions to prevent data leaks and manage insider risks across on-premises and cloud environments. With seamless integration and minimal disruption to business workflows, Safetica protects sensitive data, educates employees on secure practices, and ensures regulatory compliance for organizations worldwide. As a software company with clients in over 120 countries, we’ve taken a major step forward: we are expanding into the United States, driven by a clear vision to become a key partner in the field of Data Loss Prevention. Our growth is backed by strong investors, who have provided an additional 4 million USD to help us scale our team in the U.S. and accelerate product development.

This is a junior-level opportunity, ideal for someone with initial hands-on experience in renewals, upsell, sales administration, or Customer Success in a SaaS or subscription-based environment.

As part of the Sales team, the Renewal Account Specialist focuses on the renewal and retention of existing customers, interacting with distribution and reseller partners. You will manage subscription renewals end-to-end, and act as a strategic bridge between Sales Engineering, Customer Success, Distributors and Partners, proactively mitigating churn, supporting renewal negotiations, and maintaining high standards of data accuracy and integrity within our internal systems.

Why Safetica?

• Safetica is a growing global cybersecurity company where processes are structured, but never rigid. Renewals are not just admin here. They directly impact revenue, retention, and partner relationships.

• You will own your agenda from day one, collaborate closely with Sales and Customer Success, and clearly see how your work influences real business results.

• We offer a hybrid setup, flexible working hours, and an environment built on trust — no micromanagement, clear expectations, and realistic targets.

• This role is a strong stepping stone for building a long-term career in SaaS, whether toward Channel Sales or Customer Success.

What will you do

• Manage and own the end-to-end renewal lifecycle for customers, distributor and reseller accounts, ensuring timely and successful renewals.

• Lead renewal discussions, including pricing adjustments and contract terms, in close collaboration with Sales and Customer Success.

• Build and maintain strong relationships with customers, distributors and resellers, proactively monitoring account health and identifying renewal risks to mitigate churn.

• Act as the primary point of contact for renewal-related topics, clearly communicating the ongoing value of Safetica’s cybersecurity solutions and addressing partner or customer concerns.

• Coordinate renewal activities, including license management, quoting, contract documentation, and cooperation with Back Office teams.

• Maintain accurate and up-to-date CRM records to support forecasting and reporting.

• Collaborate cross-functionally with internal teams to support renewals and identify upsell or cross-sell opportunities.

• Prepare reports and insights on renewals, retention, forecasted performance, and customer sentiment for internal stakeholders.

• Collect and share partner feedback, contributing to process improvements and optimization of the renewal workflow.

What we expect from you 

• 1–2 years of experience in Renewals, Sales, or Customer Success within a SaaS environment.

• Proven ability to manage renewal discussions, including pricing and contract terms.

• Hands-on experience with CRM systems (HubSpot or Salesforce preferred).

• Strong focus on data accuracy and contract documentation.

• Customer- and partner-oriented mindset with strong relationship management skills.

• Fluent English (spoken and written) for daily communication with international partners.

• Experience with subscription-based business models; cybersecurity or data-protection knowledge is an advantage.

What can you expect

• Unlimited vacation, flexible working hours, a reduced 37.5-hour workweek, hybrid setup (2 days in the office), 3 sick days, and 2 volunteer days.

• Direct contact with management and an open approach – feedback has a real impact here.

• A transparent work environment with open communication where all teams work towards common objectives.

• Support for professional growth in sales, sharing best practices from the cybersecurity field.

• Multisport card for 500 CZK per month and co-financed massages at the office.

• In the office, we have a fridge stocked with drinks, fresh fruit, and vegetables.

• Company mobile plan for personal use and regular group language courses (English or Spanish).

• After work, we play football, go cycling, enjoy board games and drink together – whether at a barbecue or company events.

We’d love to hear from you! Send us your CV or LinkedIn profile, and we’ll get back to you quickly to schedule a short call.