Technical Support Specialist – Empower US & Global Customers with Intelligent Data Security

Safetica, a global leader in Intelligent Data Security, protecting companies worldwide against data leaks and internal threats, is looking for a Technical Support Specialist to join our growing Customer Support Teams:

We are hiring for positions in: 

• Europe – Brno, Czech Republic. 

• LATAM - Bogotá, Colombia.  

Our global customers and partners depend on our product to protect sensitive data wherever it’s used. Occasionally, they need expert guidance to ensure their experience remains seamless and enjoyable - and that’s where we step in!

If you’re seeking a role where your growth matches the rapid pace of company’s expansion, join a dynamic Customer Support team in Brno/Bogotá. You’ll collaborate closely with our Customer Support team in Czech Republic/Colombia ensuring seamless global cooperation.

Position based in Colombia: You'll also play a key role in supporting the US market, ensuring exceptional service for our American customers.

With opportunities for growth, you can specialize in areas such as project implementation, customer success management, troubleshooting and more.

We have an amazing office in Brno/Bogotá, and we’d love for you to be there! Being present helps you connect and collaborate with your colleagues in person, which is something we value.

Your responsibilities 

• Solve products issues and requests raised by customers and partners.

• Deploy, manage, and analyze Safetica’s solution to enhance product adoption, customer satisfaction, and meet customer needs.

• Provide training and share technical knowledge with customers and partners.

• Collaborate with internal departments like Product Management, Marketing, and Sales to ensure the product aligns with business needs.

• Implement AI in our e-learning and Knowledge Base platform, with a focus on automation and improving the support journey.

What are we looking for? 

• Proven experience in Technical Support agenda or similar role.

• English language proficiency at the C1 level.

• Fluent proficiency in Czech/Slovak language (for CZ position).

• Customer-oriented strong communication and presentation skills.

• Proactive, self-motivated personality with a knack for bringing fresh ideas and improvements.

Technical skills

• Knowledge of network and security technologies (e.g., VPN, proxy servers, Active Directory).

• Experience with CRM tools (e.g., HubSpot, Salesforce), managing Windows workstations and servers.

• Familiarity with macOS, including basic troubleshooting and system configuration.

• Experience with MS SQL Studio, (managing permissions, analyzing databases, and basic data editing).

• Knowledge of IT security and cybersecurity concepts (e.g., data protection, sensitive data classification, user access management).

What can you expect from Safetica:

Czech branch:

• Work/life balance - we have an unlimited vacation, 3 sick days, 2 volunteering days, flexible working hours and shorter workweek (37,5 hours)

• Perk-filled workplace - free snacks, drinks, fruits and vegetables, co-financed massages, relax zone with workout equipment and videogames, a small library, or employee referral program.

• Multisport card co-financed by a company and providing access to various fitness facilities for an affordable 500 CZK per month.

• Honest work environment - we give our employees space to talk directly to our management and ask them tough questions. Our roadmap is transparent. Your feedback is always appreciated and welcomed.

• Friendly company culture - yeah, claiming that we are one big family is a cliché, but we like to experience stuff together, be it football, bike rides, board games, or a simple beer at the pub while eagerly discussing local politics. Our HR loves planning events such as company-wide grill parties or humbler occasions like Easter green beer gathering.

Colombia branch:

• Work/life balance - we have an unlimited vacation, 3 sick days, 2 volunteering days.

• Celebrating Success - team celebrations for a Stellar Quarter Result! 🎉

• Make your birthday extra special - take the day off to celebrate, relax, and enjoy it however you like. It’s your day, and we believe you deserve to spend it your way!

• Flexible work setup -  hybrid mode works for us.  You’ll have the opportunity to meet and connect with your colleagues in person while enjoying flexibility for remote work on other days. 

• Level up your language skills - we offer English classes to help you grow professionally and communicate confidently. 

• A transparent work environment with open communication where all teams work towards common objectives.

Excited about customer journey and ready to grow your career in customer support team? We’d love to hear from you! Send us your CV or LinkedIn profile, and we’ll get back to you quickly to schedule a short call.