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Technical Consultant for an expanding data security company

Hybrid
  • Brno, Czechia
Customer Support

Job description

Are you a master at tackling technical puzzles, not afraid to dazzle partners/customers with your expertise, and eager to roll up your sleeves for a product deployment?


If you're seeking a role where your growth matches the rapid pace of our company's expansion, then come join our Customer Support Team led by Michael Skoupý. A team of 8 people who help each other and enjoy a beer together🍻!


With the opportunity to grow, you can gradually specialize in project and customer success management, onboarding newcomers, or product e-learning platform.


WHAT WILL YOU DO IN SAFETICA
  • Resolve product issues and requests raised by customers/partners.
  • Implement, manage, and analyze Safetica product according to the requirements of our customers.
  • Train customers/partners by sharing the technical knowledge and expertise of Safetica.
  • Collaborate with departments (Product Management, Marketing, Sales, etc.) to align the product with various aspects of our business.
  • Participate in cross-team or internal company key projects such as implementation of AI ChatBot for knowledgebase or creation of training materials for e-learning portal.


Job requirements

  • Proven experience in Technical Support agenda.
  • Czech/Slovak language proficiency at the C1 level.
  • English language proficiency at the B2/C1 level.
  • Proficiency in common IT systems, operating systems, and tools, such as CRMs, MS Windows, and M365. Terms such as AD, DNS, and IIS are familiar to you.
  • User knowledge of MS SQL Studio - management of permissions, SQL database load, analysis, browsing/searching, and editing basic data in tables.
  • Strong communication and presentation skills.
  • Self-motivated personality with the ability to bring new ideas/improvements.


WHAT WE BRING YOU

Work/life balance:

📅 We have a shorter workweek (37.5 hours/week).

🏖 Unlimited vacation as we want you to enjoy the freedom to take time off whenever you need.

🤧 3 sick/2 volunteering days.

👨‍💻 Working onsite or partially from home.

⌛ Flexible working hours.

Friendly company culture - yeah, claiming that we are one big family is a cliché, but we like to experience stuff together, be it football, bike rides, board games, or a simple beer at the pub while eagerly discussing local politics. Our HR loves planning events such as company-wide grill parties or humbler occasions like Easter green beer gathering.


Other benefits you would expect from such a company - free snacks, drinks, vegetables/fruits, relax zone with workout equipment and videogames, a small library, back massages, or an employee referral program.


A transparent work environment with open communication where all teams work towards common objectives.


If this role could be a fit and you would like to know more, please send us your CV or LinkedIn profile and we will revert shortly to schedule a short call to get to know each other. Or you can also connect with us at jobs@safetica.com.

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