Technical Customer Support Consultant | Cybersecurity product

Safetica is a global leader in Intelligent Data Security, delivering powerful, effective solutions to prevent data leaks and manage insider risks across on-premises and cloud environments. With seamless integration and minimal disruption to business workflows, Safetica protects sensitive data, educates employees on secure practices, and ensures regulatory compliance for organizations worldwide. As a software company with clients in over 120 countries, we’ve taken a major step forward: we are expanding into the United States, driven by a clear vision to become a key partner in the field of Data Loss Prevention. Our growth is backed by strong investors, who have provided an additional 4 million USD to help us scale our team in the U.S. and accelerate product development.

Safetica, a global leader in Intelligent Data Security, protecting companies worldwide against data leaks and internal threats, is looking for a Technical Support Consultant to join our growing Customer Support Team in Brno.

If you’re seeking a role where your growth matches the rapid pace of company’s expansion, join Customer Support team in Brno. You’ll collaborate closely with our Customer Support team in Colombia ensuring seamless global cooperation. With growth opportunities, you can specialise in areas such as project implementation, customer success management, troubleshooting and more.

Our global customers and partners depend on our product to protect sensitive data wherever it’s used. Occasionally, they need expert guidance to ensure their experience remains seamless and enjoyable - and that’s where we step in! We have an amazing office in Brno, and we’d love for you to be there! Being present helps you connect and collaborate with your colleagues in person, which is something we value.

Why join us?

• Work in a hybrid model with the freedom and trust to define your own working style and drive results in your own way.

• Join a fast-growing cybersecurity company and help shape the future of data protection in a high-potential market.

• Enjoy true autonomy, flexible work conditions, and strong support from an experienced global team.

• Invest in your professional growth through continuous learning and career development opportunities in a dynamic, high-tech industry.

Your responsibilities 

• Solve product issues and requests raised by customers and partners.

• Deploy, manage, and analyze Safetica’s solution to enhance product adoption, customer satisfaction, and meet customer needs.

• Provide training and share technical knowledge with customers and partners.

• Collaborate with internal departments like Product Management, Marketing, and Sales to ensure the product aligns with business needs.

• Implement AI in our e-learning and Knowledge Base platform, with a focus on automation and improving the support journey.

What are we looking for

• Proven experience in Technical Support agenda or a similar role.  

• Fluent proficiency in Czech/Slovak language.

• English language proficiency at the C1 level.

• Customer-oriented, strong communication and presentation skills. 

• A proactive, self-motivated personality with a knack for bringing fresh ideas and improvements. 

Technical skills

• Knowledge of network and security technologies (e.g., VPN, proxy servers, Active Directory). 

• Experience with CRM tools (e.g., HubSpot, Salesforce), managing Windows workstations and servers. 

• Experience with MS SQL Studio (managing permissions, analyzing databases, and basic data editing). 

• Knowledge of IT security and cybersecurity concepts (e.g., data protection, sensitive data classification, user access management). 

• Nice to have: Familiarity with macOS, including basic troubleshooting and system configuration. 

What can you expect from Safetica

• Unlimited vacation, flexible working hours, a reduced 37.5-hour workweek, hybrid setup (2 days in the office), 3 sick days, and 2 volunteer days.

• Direct contact with management and an open approach – feedback has a real impact here.

• A transparent work environment with open communication where all teams work towards common objectives.

• Support for professional growth in sales, sharing best practices from the cybersecurity field.

• Multisport card for 500 CZK per month and co-financed massages at the office.

• In the office, we have a fridge stocked with drinks, fresh fruit, and vegetables.

• Company mobile plan for personal use and regular group language courses (English or Spanish).

• After work, we play football, go cycling, enjoy board games and drinks together – whether at a barbecue or company events.

Excited about the customer journey and ready to grow your career in the Customer Support Team? We’d love to hear from you! Send us your CV or LinkedIn profile, and we’ll get back to you quickly to schedule a short call.