Technical Support Consultant - join our mission to secure the world

Safetica is a global leader in Intelligent Data Security, delivering powerful, effective solutions to prevent data leaks and manage insider risks across on-premises and cloud environments. With seamless integration and minimal disruption to business workflows, Safetica protects sensitive data, educates employees on secure practices, and ensures regulatory compliance for organizations worldwide. As a software company with clients in over 120 countries, we’ve taken a major step forward: we are expanding into the United States, driven by a clear vision to become a key partner in the field of Data Loss Prevention. Our growth is backed by strong investors, who have provided an additional 4 million USD to help us scale our team in the U.S. and accelerate product development.

If you’re seeking a role where your growth matches the rapid pace of company’s expansion, join a dynamic Customer Support team in Colombia. You’ll collaborate closely with our Customer Support team in Europe (Czech Republic), ensuring seamless global cooperation. Plus, you’ll play a key role in supporting the USA market, helping us deliver top-notch service to our American customers. 

With opportunities for growth, you can specialize in areas such as project implementation, customer success management, troubleshooting and more. We have an amazing office in Bogotá, and we’d love for you to be there! Being present helps you connect and collaborate with your colleagues in person, which is something we value. 

Your responsibilities 

• Solve products issues and requests raised by customers and partners.

• Deploy, manage, and analyze Safetica’s solution to enhance product adoption, customer satisfaction, and meet customer needs.

• Provide training and share technical knowledge with customers and partners.

• Collaborate with internal departments like Product Management, Marketing, and Sales to ensure the product aligns with business needs.

• Implement AI in our e-learning and Knowledge Base platform, with a focus on automation and improving the support journey.

What are we looking for? 

• Proven experience in Technical Support agenda or similar role.  

• English language proficiency at the C1/C2 level and fluent at Brazilian Portuguese. 

• Customer-oriented strong communication and presentation skills. 

• A proactive, self-motivated personality with a knack for bringing fresh ideas and improvements. 

Technical skills

• Knowledge of network and security technologies (e.g., VPN, proxy servers, Active Directory). 

• Experience with CRM tools (e.g., HubSpot, Salesforce), managing Windows workstations and servers. 

• Nice to have: Familiarity with macOS, including basic troubleshooting and system configuration. 

• Experience with MS SQL Studio, (managing permissions, analyzing databases, and basic data editing). 

• Knowledge in Information security and cybersecurity. Knowledge of IT security and cybersecurity concepts (e.g., data protection, sensitive data classification, user access management). 

What can you expect from Safetica:

• Work/life balance - we have an unlimited vacation, 3 sick days, 2 volunteering days. 

• Make your birthday extra special – take the day off to celebrate, relax, and enjoy it however you like. It’s your day, and we believe you deserve to spend it your way! 

• Flexible work setup and hybrid mode works for us. You’ll have the opportunity to meet and connect with your colleagues in person while enjoying flexibility for remote work on other days.

• Honest work environment - we give our employees space to talk directly to our management and ask them tough questions. Our roadmap is transparent. Your feedback is always appreciated and welcomed.

• Level up your language skills – we offer English classes to help you grow professionally and communicate confidently. 

• A transparent work environment built on open communication, fostering collaboration across teams as they work together towards shared goals. 

Excited about customer journey and ready to grow your career in customer support team? We’d love to hear from you! Send us your CV or LinkedIn profile in English, and we’ll get back to you quickly to schedule a short call.