Renewal Account Specialist for APAC | Prague | Hybrid

Safetica is a global leader in Intelligent Data Security, delivering powerful, effective solutions to prevent data leaks and manage insider risks across on-premises and cloud environments. With seamless integration and minimal disruption to business workflows, Safetica protects sensitive data, educates employees on secure practices, and ensures regulatory compliance for organizations worldwide. As a software company with clients in over 120 countries, we’ve taken a major step forward: we are expanding into the United States, driven by a clear vision to become a key partner in the field of Data Loss Prevention. Our growth is backed by strong investors, who have provided an additional 4 million USD to help us scale our team in the U.S. and accelerate product development.

The Renewal Account Specialist plays a vital role in our sales and customer success team, focusing on the renewal and retention of existing distribution and reseller partners in the APAC region. The role is responsible for tracking subscription renewals through regular engagement with resellers and distributors in the area. 

Why Safetica?

• Join a fast-growing cybersecurity company and help shape the future of data protection in a high-potential market.

• Work in a hybrid model with the freedom and trust to define your own working style and drive results in your own way.

• Enjoy true autonomy, flexible work conditions, and strong support from an experienced global team.

• Invest in your professional growth through continuous learning and career development opportunities in a dynamic, high-tech industry.

What will you do

• Manage and oversee the renewal process for existing distributor and reseller accounts in the APAC region, ensuring timely and successful renewals. 

• Build and maintain strong relationships with distributor and reseller partners, understanding their needs and ensuring their satisfaction with our products. 

• Monitor partner account health and proactively address issues that may impact renewals. 

• Keep detailed records of partner interactions and renewal status in the CRM system. 

• Provide feedback from partners to internal teams, including sales, product and technical support. 

• Coordinate with Back Office to ensure license management. 

• Experience in account management, customer success, or a related role, preferably managing distribution or reseller partners in a technology or service-based industry.  

• A strong focus on partner satisfaction and the ability to address needs and concerns effectively. 

• Proven ability to drive account retention and renewal performance, and to build long-lasting relationships with distributors and resellers 

• Ability to engage and interact effectively with partners from diverse cultural backgrounds in APAC, showing sensitivity and understanding of different cultural norms and practices. 

• Experience with CRM tools (HubSpot, Salesforce, Zoho) and advanced MS 365 skills, including document creation, spreadsheets, presentations, and data analysis. 

• Fluent English in speaking and writing (C1/C2). Additional APAC languages are a plus. 

What can you expect

• Work/life balance - we have an unlimited vacation, 3 sick days and 2 volunteering days.

• We offer a hybrid work setup, with new offices in Karlín and flexible working hours.

• Honest work environment - we give our employees space to talk directly to our management and ask them tough questions. Your feedback is always appreciated and welcomed.

• Level up your language skills – we offer English or Spanish classes to help you grow professionally and communicate confidently. 

• A transparent work environment with open communication where all teams work towards common objectives.

We’d love to hear from you! Send us your CV or LinkedIn profile, and we’ll get back to you quickly to schedule a short call.